Hey! I'm Melody.
Senior Content Strategist & Content Designer with 10+ years in tech.
I turn messy product ecosystems into clear, scalable experiences across UX, support, and internal knowledge.
Most content problems are systems problems.
I don’t just write content—I design how it works.
That means thinking about:
how information is structured
how users actually find answers
how content scales across teams and tools
Most of my work starts in ambiguity—something isn’t working, support is overloaded, or content is scattered. I come in, map the system, and rebuild it so it actually holds.
Selected Impact
At Gusto: 18% drop in support calls by redesigning how users find help
At Agile EP: Built a 0→1 knowledge system that scales across product, support, and AI
At Collective Health: Simplified complex, regulated healthcare content without losing compliance
At eBay: Reduced friction in high-stakes user flows (support + purchase journeys)
At Forma: Turned fragmented content into structured systems teams rely on
And more. See Case Studies for details
What people work with me say:
“Melody helped us quickly figure out our site flow strategy, brand voice, and greatly improved our initial launch website within two weeks of engaging. She really leaned in and learned about the difficult, complex medical condition our members deal with to be able to effectively figure out our strategy.”
- Izac Ross, CEO Haven Headache“Melody is a wizard with words! She brings so much energy and personality to everything she does. We had such a wonderful and productive experience working with her! ”
— Hasina Patel, Co-founder of Behnaia“Highly Recommended! Melody has been a great partner for all the work she’s delivered for our hospitality product—overall website and content strategy, copywriting, and creative guidance and execution. A great problem solver that’s easy and fun to work with, delivers on-time, and can run point for multi-faceted projects that require additional support.”
— Suzanne Szostak, formerly Google